Hi Heena,
Shreya Joshi opened the case for me and they are working on it.
I don't know if I would have the same issue if I try to open a new case but I don't need to right now.
Thank you very much for answering.
Kind regards,
David Escobedo Molina
Departamento de Inform??tica
Telf: 928 717434
M??vil: 682 365688
david.escobedo@dipicell.es
www.dipicell.es
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El 14/06/2020 a las 17:20, Heena Tabassum via Broadcom escribi??:
01000172b3a1fea3-ceecbb2f-aaa5-4a99-9b0d-d7877015a034-000000@email.amazonses.com"> Hi??David Escobedo,?? If you are still facing the same issue, please submit the issue details by using the Customer Care Webeform. The team will...
Original Message:
Sent: 6/14/2020 12:19:00 PM
From: Heena Tabassum
Subject: RE: Can't open support case
Hi
David Escobedo,
If you are still facing the same issue, please submit the issue details by using the
Customer Care Webeform. The team will contact you and assist you further.
------------------------------
Regards,
Heena Tabassum
Customer Care Community Admin
Broadcom
------------------------------
Original Message:
Sent: 06-09-2020 05:12 AM
From: David Escobedo
Subject: Can't open support case
Hello @Shreya Joshi,
I am having this exact same problem. I have tried with Firefox and IE but it always tells me the Company Name is not valid whatever I type in and asks me to select a Release from a dropdown that is not there.
I have also tried with an incognito tab with the same result.
I am sending you a private message with my details.
Thank you in advance.
Original Message:
Sent: 05-26-2020 04:15 AM
From: Shreya Joshi
Subject: Can't open support case
Hello Jana,
I am sorry about the issue you are facing with our Case management.
This is usually due to Browser issue. Can you please try the same in Incognito tab and let us the know the results.
If that didnt work, Please share your contact details privately and we will gladly help you out on a case to further troubleshoot the matter.
Thanks,
Shreya
Original Message:
Sent: 05-25-2020 02:47 AM
From: Jana Suchanski
Subject: Can't open support case
Hello,
I'm trying to open a support case. But the formular won't accept my company name.
Error message: "Please select valid Company Name!!" I'm typing the company name as i see it written in my site.id.
The formular also states "Please select valid Release from Dropdown!!" at the Release Field. But there is no Drop Down Menu and it won't accept any input.
I've tried Chrome and Internet Explorer, in case this is a browser related problem.
Can someone help?
Regards,
Jana.