Grant not available. Please contact admin

[Jeanne Yzelle]

Good day,

When trying to log a support ticket with Broadcom for Symantec Endpoint Protection, I get a pop up message saying "Grant not available - please contact support"? Please advise. 

[Heena Tabassum]

Hi Jeanne Yzelle, 

Hope your doing good! Looks like the site id needs to be added to your profile to get access to the case management. 

You can add the site id to your profile by following the steps mentioned in the link below: 
https://knowledge.broadcom.com/external/article/142873/obtain-a-broadcom-support-site-id-or-upg.html

If you still need any assistance, please submit a case with the details like email address, site id and the error message using the customer care webform - https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.115349958.1310978336.1629099829-93104746.1621325122

The team will investigate on your issue and will assist you further.

Hope this helps!


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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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