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Support website

  • 1.  Support website

    Posted 07-02-2019 11:42 AM
    This is very frustrating...  There appears to be no way to contact anyone concerning website issues.  Concerning the awful new CA support site (Loading...) when sending email replies to support emails, they are not being added to the case.  When entering comments directly into the left pane, they do not appear at all, or they do not appear for hours.  (Not an issue if the comments are added in the RIGHT pane.)

    Can someone PLEASE fix the site?!?!

    THANK YOU!!

    Also, I find it hilarious that Broadcom is using the competing product, Okta, to protect the CA support website, rather than using the CA product that they now own, SiteMinder...

    BAMddsqRBiy7H0oIJy7o_Okta.jpg


  • 2.  RE: Support website

    Posted 07-04-2019 01:00 AM
    Edited by Heena Tabassum 07-04-2019 01:00 AM
    Hi Pete,

    1. We have three ways to report problems with the Support Portal
    2. We are aware of the email replies do not currently show in the case comments. Emails are stored internally but are not presently visible on the external portal in the comment section. This is our top priority enhancement for the case management developers and should be available in the near future.

    3. As a part of initial integration, CA sites have been migrated on to Broadcom existing systems and applications.

    If you have any issues accessing case management or it's functionality, please help us with the screenshot of the error message and your email address to check your access and assist you further.

    Regards,
    Heena