Hi
Waldemir Lopes,
Hope you have cleared cache, cookies and tried to login. If the problem still persists, then I will have to check your account. Sent you email privately for more details.
------------------------------
Regards,
Heena Tabassum
Customer Care Community Admin
Broadcom
------------------------------
Original Message:
Sent: 08-05-2020 05:56 PM
From: Waldemir Lopes
Subject: I CAN´T OPEN TICKET ON THE PORTAL
Grateful for the return, but I already did the procedure you sent me and then clicked on symantec, when you open the case it shows the same message. Concession not available. I had already received a login creation email, but I can't get past this screen.
Original Message:
Sent: 08-05-2020 07:22 AM
From: Heena Tabassum
Subject: I CAN´T OPEN TICKET ON THE PORTAL
Hi Waldemir Lopes,
Looks like the site id is not added to your profile. Please follow the steps mentioned in the following link to upgrade your account and add the site id.
https://community.broadcom.com/mainframesoftware/viewdocument/registering-for-additional-site-acc-1?CommunityKey=c475a143-13f8-4809-b469-d8541b80ea91&tab=librarydocuments
Hope this helps!
------------------------------
Regards,
Heena Tabassum
Customer Care Community Admin
Broadcom
Original Message:
Sent: 08-04-2020 03:41 PM
From: Waldemir Lopes
Subject: I CAN´T OPEN TICKET ON THE PORTAL
I NEED TO OPEN A CALL ON THE PORTAL FOR THE SYMANTEC ENDPOINT PRODUCT AND I CANNOT ACCESS. SHOW THE MESSAGE "GRANT NOT AVAILABLE CONTACT ADMIN. IT'S DIFFICULT TO WORK THAT WAY