Broadcom Customer Care

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  • 1.  Can't open a support case

    Posted Jun 25, 2020 11:09 AM
    Hi,

    I cannot open a support case in your support portal and I am receiving below error when it tries to log in to the "MyBroadcom Login" page.


    I tried to use the Customer Care Web Form (https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.164930684.2108612150.1592984572-1555063101.1583926951) as well. But it is also not responding.


    Your support will be highly appreciated on this. Thank you.


  • 2.  RE: Can't open a support case

    Broadcom Employee
    Posted Jun 26, 2020 02:48 PM

    Hi Thisaru 

    We need to check your profile. Kindly message me Privately, your email address. I check the profile to provide & Update you. 




  • 3.  RE: Can't open a support case

    Posted Jun 28, 2020 01:26 PM
    Same here, and i'm not seeing any way to do a private message.



  • 4.  RE: Can't open a support case

    Broadcom Employee
    Posted Jun 29, 2020 01:44 PM
    Edited by Heena Tabassum Jun 29, 2020 01:44 PM
    Hi All, 

    There could be two reasons for the error message - "Grant not available. Please contact admin" while accessing the case management.

    1. Site id is not added to your profile - You will have to upgrade your account with the site id to get access to the case management. Please follow the steps mentioned in the link below: 
    https://knowledge.broadcom.com/external/article?articleId=142873&_ga=2.226461722.1062083843.1593450576-9910103.1593450576

    2. Pending request - Your request is pending with the customer care team. After upgrading the account, the request goes into a queue for review. Once it is approved, you should be able to see all your licenses and entitled products. If you do not get any communication within 24 hours regarding your request, then please submit your details using the following link. The team will contact you and assist you further. 

    https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.188713768.1062083843.1593450576-9910103.1593450576

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    How to reply privately - Click on reply and select "Reply privately" from the drop-down as shown in the picture below:


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    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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