Dear Heena.
> Let me know if it taking time to load the support portal page.
What does this even mean!?
Yes, it takes time to load the support portal page. Most things take at least
some time. I said yesterday that it didn't load initially and then it needed multiple reloads, it was very slow and overall it took me almost five minutes to get in. What more can I say, what more is there to this story from my side?
This morning it takes about 15 seconds to load the support portal. Still far from great, but as they say: "Not great, not terrible". So you will probably argue that "okay, now it's fine again".
But what does that matter? I am telling Broadcom to STABILIZE their stuff. I don't care if it's back to a SOMEWHAT working order today, it just FAILS WAY TOO OFTEN and it's just too sluggish overall. And yes, it's less sluggish without a proxy. But does Broadcom not understand that many customers HAVE to view these things through a proxy? That a proxy MULTIPLES any issues a website has? If you wanted to help yourself, curb the redirects and the Javascript and most of all the external resources. For the support portal, you are currently pulling in:
https://avagoext.okta.comhttps://cdn.cookielaw.orghttps://www.googletagmanager.comhttps://use.fontawesome.comhttps://www.google-analytics.comhttps://script.crazyegg.com (by far my favourite :)
https://ca-broadcom.wolkenservicedesk.comhttps://fonts.gstatic.comhttps://api-broadcom-ca-user.wolkenservicedesk.comAny one of them not responding will make your page not load and will make Broadcom look incompetent.
In fact, stop relying on asking your customers. Benchmark the thing from over the globe and generate a report. Try it through a proxy. There's benchmark services for everything these days - if you can give money to Crazyegg, invest some into a proper global web benchmark instead. Generate a monitoring report. Then you (that is, Broadcom) will very likely see how bad this is, I have NO doubt about that. That's the professional way to go about it. Not asking me today ambiguous questions when the goal post has already shifted! Have monitoring results or anything like it from yesterday available? Great! Publish it. I invite you (again, i.e. Broadcom) to prove me wrong.
This just feels like sea lioning what's going on here. At best, someone will promise that some IT team will look into something and we'll never hear from it again. We had that too many times. We need Broadcom to stop acting like some dude who operates a small busines from his living room. Follow your own marketing and be an industry leader.
But I have told (again, i.,e. Broadcom) this about ten times now. I am done doing your work. Keep shooting your foot. Tell Hok Tan I said "Hi".
> could you please help me with the URL of the page?
That URL is
literally on top of that screenshot.
https://www.broadcom.com/products/software/automation(And of course, as of now, it works. But as you can see, that was a server generated error. So any company not operating seemingly from a living room will now have log files.)
Best regards.