Broadcom Customer Care

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  • 1.  No longer able to upload attachments in wolkenservicedesk

    Posted Jan 23, 2020 01:42 AM
    Hi,
    I'm no longer able to upload attachments to files_from_customer.
    May be a credential problem?

    It's urgent, because I'm not able to send files to support for managing CASEs.

    Thanks and regards,
    Peter

    ------------------------------
    Senior Technical Consultant
    Fujitsu Services
    ------------------------------


  • 2.  RE: No longer able to upload attachments in wolkenservicedesk

    Broadcom Employee
    Posted Jan 23, 2020 06:43 AM
    Hi Peter, 

    Are you getting any error while uploading the file? If yes, please help us with the screenshot of the error message. 

    Regards, 
    Heena

    ------------------------------
    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
    ------------------------------



  • 3.  RE: No longer able to upload attachments in wolkenservicedesk

    Posted Jan 23, 2020 07:03 AM
    Hi Heena,
    meanwhile we found a solution for it.
    1. Don't use IE
    2. Don't use the blue arrow
    to click from_customer, click the word itself.
    Then you can use drag and drop or menu.

    Regards,
    Peter

    Von:Heena Tabassum via Broadcom <Mail@ConnectedCommunity.org>
    Gesendet: Donnerstag, 23. Januar 2020 12:45
    An: "Schmidt, Peter" <peter.schmidt1@ts.fujitsu.com>
    Betreff: RE: CA Customer Care : No longer able to upload attachments in wolkenservicedesk

    Hi Peter,  Are you getting any error while uploading the file? If yes, please help us with the screenshot of the error message.  Regards,  Heena...
    Broadcom

    CA Customer Care

      Post New Message
    Re: No longer able to upload attachments in wolkenservicedesk
    Reply to Group Reply to Sender
    Heena Tabassum
    Jan 23, 2020 6:43 AM
    Heena Tabassum
    Hi Peter, 

    Are you getting any error while uploading the file? If yes, please help us with the screenshot of the error message. 

    Regards, 
    Heena

    ------------------------------
    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
    ------------------------------
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