Broadcom Customer Care

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Urgent: NFR Symantec Licenses

  • 1.  Urgent: NFR Symantec Licenses

    Posted 03-24-2020 12:10 PM
    Hello everyone,
    I hope someone can help me. We have an NFR Symantec license in use, which will expire next week. We have written to Broadcom's partner helpdesk several times, but so far no one has responded. No one can be reached by phone in Germany or the USA. Symantec Support doesn't answer either. What can we do? How and where can we renew our licenses?

    Thanks for help,
    Sabrina


  • 2.  RE: Urgent: NFR Symantec Licenses

    Posted 04-27-2020 05:36 PM
    Hi Sabrina,

    We are also facing the same challenge and we are not able to get or renew our NFR license and due that we are not able to do demo or POC.


  • 3.  RE: Urgent: NFR Symantec Licenses

    Posted 04-27-2020 11:23 PM
    Hi Sabrina Kautz and SaqibAalam,

    Our Sales team can assist you with this! Please use our Sales Form to submit your request, and someone from our Sales team will contact you as soon as possible.



    ------------------------------
    Regards,
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
    ------------------------------



  • 4.  RE: Urgent: NFR Symantec Licenses

    Posted 04-27-2020 11:37 PM
    Hi. Heena

    it seems the link for sales form is not working


  • 5.  RE: Urgent: NFR Symantec Licenses

    Posted 04-28-2020 01:06 PM
    Hi all,

    sorry to say that, but no, they will not contact you! We have tried this several times for NFR licenses as well as for evals for customers. The sales team seems to be non existent...

    Quite frustrated, Matthias