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url response probe malfunction

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  • 1.  url response probe malfunction

    Posted 09-09-2019 08:20 AM
    Url response probe taking longer to connect than the actual time the website is taking.
    As a result, a false alarm is triggered. What's the solution?

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    Saumyaranjan Sahu
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  • 2.  RE: url response probe malfunction

    Posted 09-09-2019 12:20 PM
    Hi Saumyaranjan,

    Looks like it's a technical issue. If yes, please help us with the product name so that we could assist you further.

    Regards,
    Heena

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    Heena Tabassum
    Sr. Customer Care Representative | Customer Care
    Broadcom
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  • 3.  RE: url response probe malfunction

    Posted 01-28-2020 09:12 AM
    Hi Heena,

    We are using CA UIM 8.5.1 and the alert is generated by url_response probe.

    Thanks,
    saumyaranjan


  • 4.  RE: url response probe malfunction
    Best Answer

    Posted 01-28-2020 01:22 PM
    Be sure to use the latest probe version and try to change the timeout:

    https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/url-response-url-endpoint-response-monitoring/url-response-advanced-configuration.html

    and change the profile values:
    https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/url-response-url-endpoint-response-monitoring/url-response-im-configuration.html#concept.dita_499f20cc0577b88d7fcdbae82dce5b4414ea9299_ConfigureGeneralProperties

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    Technical Support Engineer
    Broadcom
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