Broadcom Customer Care

CA Support Online - FTP Downloads Using FileZilla and WinSCP

  • 1.  CA Support Online - FTP Downloads Using FileZilla and WinSCP

    Posted 10-24-2019 11:20 AM
    Edited by Heena Tabassum 02-04-2020 11:12 AM

    Broadcom recommends FileZilla or WinSCP for FTP downloads. To download the product, you must be registered as an enterprise user with CA support portal.

    If you have trouble registering, please contact CA Customer Care Team and a Customer Care Representative will be happy to assist you.

    FileZilla Application download: https://filezilla-project.org/download.php?show_all=1
    WinScp Application download: https://winscp.net/eng/download.php

    How to add the product to the cart?

    Once the product is added to the cart, verify the component(s) in the CART and checkout to complete the download process.

    The product will appear in the Cart History and once the order is ready, click on FTP to get FTP details as shown in the picture below:



    FTP Downloads Using FileZilla: 

    Once you have FileZilla installed, open Filezilla and enter the following details to connect.

    Hostname: downloads.broadcom.com
    Username: Support Portal User Id
    Password: Support Portal password

    Once the connection is established, you will see the order id folders on the right side of the panel.
    Note: If you have multiple order ids, refer CA Support Portal cart history to compare order ids and downloads. 
    Ca Support Portal Filezilla product download

    The download files will get transferred to your machine.

    FTP Downloads Using WinSCP: 

    Once you have WinSCP installed, open WinSCP and enter the following details to connect.
    CA Support Portal FTP Downloads using WinSCP

    Hostname: 
    downloads.broadcom.com
    Username: Support Portal User Id
    Password: Support Portal password
    After logging in successfully, you will see the order id folders on the right side of the panel. 
    Note: If you have multiple order ids, refer CA Support Portal cart history to compare order ids and downloads. 
    CA Support Portal FTP Downloads using WinSCP

    The download files will get transferred to your machine.

    If you need any assistance, please contact the CA Customer Care Team or use our Customer Care Request Form and submit your question.

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    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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