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Need Symantec Support Site ID - Unable to open case with my login
Carlos Gonzalez
05-05-2020 12:42 PM
This has been a frustrating process. I am hoping once I "raise site request" I will be able to final...
A L Johnson
05-05-2020 01:36 PM
Hi Carlos, This is a page we created for customers who are having some of the same issues you are r...
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Need Symantec Support Site ID - Unable to open case with my login
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Carlos Gonzalez
Posted 05-05-2020 12:42 PM
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This has been a frustrating process. I am hoping once I "raise site request" I will be able to finally manage my endpoint protection. I need to view logs and change some settings.
All I need for this next step is a "Support Site ID" ?
Thanks
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RE: Need Symantec Support Site ID - Unable to open case with my login
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A L Johnson
Posted 05-05-2020 01:36 PM
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Hi Carlos,
This is a page we created for customers who are having some of the same issues you are running into:
https://symantec.broadcom.com/customer_information_qa
The Site ID is your Symantec Support ID which can be located on your e-fulfillment letter. Enter your Site ID during the portal account registration process to gain access and manage your Symantec products. If you're unable to locate your Site ID, you can enter a valid Serial Number during the registration process and we will also send you your Site ID for future reference (required when phoning support).
I am hoping that this helps to resolve the issues you are running into.
Thanks so much,
Amy
Original Message
Original Message:
Sent: 05-05-2020 01:24 AM
From: Carlos Gonzalez
Subject: Need Symantec Support Site ID - Unable to open case with my login
This has been a frustrating process. I am hoping once I "raise site request" I will be able to finally manage my endpoint protection. I need to view logs and change some settings.
All I need for this next step is a "Support Site ID" ?
Thanks
×
Reason for Moderation
Describe the reason this content should be moderated (required)
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