support portal is not working

[MARK LAWRENCE]

​I have been unable to use the Mainframe software download portal for the past 2 days.  I keep getting sent back to the login page or the browser hangs.  I was able to use the case management page yesterday but that is not working today so I am unable to update or create support cases.

[Heena Tabassum]

Hi mark.lawrence2.2, 

We are able to access the support portal on our end without any issues. Could you please clear cache, cookies and try to login (Recommended browser is Chrome)? If this doesn't work, try to login using the private browser or incognito window. Let me know if you are still facing the issue.

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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[MARK LAWRENCE]

I cleared my cache and cookies in chrome and I am still having the problem.  We don't appear to have the incognito browse option available at my site.​

[Zeeshan Ali Syed]

Hi Mark,

We regret the inconvenience and understand you are unable to access the Broadcom portal, https://support.broadcom.com

Request you to try access this particular link https://support.broadcom.com/user and try login into the portal.

I hope this helps.

Regards,
Zeeshan

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Senior Customer Representative
CA Technologies - A Broadcom Company
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[Carsten Schmitz]

As part of investigating something else, I clicked on https://support.broadcom.com/mainframe-software on support.broadcom.com as well.

That hang for me too. A short while later it works.

You might want to start doing some web QA at Broadcom and maybe correlate web requests against support.broadcom.com against the responses from the respective downstream systems, or look at the delivery performance of the downstream systems in general. Not just from the LAN but from sites across the world and with various browsers. I think you should find that to be revealing.

I also found that going to support.broadcom.com with IE11 today results in an endless loading animation as well, which is kind of in a similar avenue.

Kind regards,