Change email address, part xx

[Deactivated User]

I've got two accounts in each the login ID is the same as the mailing address (the different email for each account)
Both emails are going to expire fairly soon.
So I need to change them.

In my profile there is a section contact details. When I open I get to edit contact details and the first item is email address.
Next to that is change.
When I click change it starts asking for password.
What might the password be?
It is not the one I use to login to the communities.

So how do I change my email in contact details? I should not mind changing the email address ID I use to log in either.

[Heena Tabassum]

Hi Martti, 

The password will be your OKTA password but if you have access to site-specific information (you registered for CA Support) then the option to update your email address is not on CA Support Online for security reasons. We strongly recommend creating a new account with your new email address. Please let us know if you have any other concerns.

Regards, 



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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[Deactivated User]

Hello Heena,
Thank you for your response.
What is an OKTA password and do I have one?
As far as I understand I do not have access to any site-specific information.
I have had some ten to twenty ID's to access CA Support but not any for the past ten years.

If I create a new account (another again) then I assume I lose everything associated to my current profiles including the learning history.

Please advice what might be the best approach to proceed.

[Heena Tabassum]

Hi Martti, 

Okta password is your Broadcom Id and password. 
Let me send you an email privately for more information and assist you further.

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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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