CA Customer Care

CA Support Portal - Customer Care Webform Tips

  • 1.  CA Support Portal - Customer Care Webform Tips

    Posted 10-31-2019 10:31 AM
    Edited by Heena Tabassum 10-31-2019 10:33 AM

    The Customer Care Request Form is a convenient way to request assistance from the CA Customer Care team.

    Providing sufficient and accurate data will expedite a resolution to your request. 

    After submitting the form, you will receive a screen message with your case number and an email will also be sent to the address entered in the "Email Address" required field.

    Note: This form is for Non-Technical requests and should not be used to open cases for product support, support escalations or for high severity/urgency cases.

    Please call CA Customer Care directly for Severity 1 cases.

    Please take note of the below tips when submitting a request via the form.

     

    • Provide your Site ID whenever possible - if you are not sure, please call CA Customer Care and they will assist you in locating your ID and opening a request.  Then, in the future you will be able to open requests through the form on your own.

     

    • Select the appropriate option in the "Request Type" field:
      CA Licensing
      General Question
      CA Support Portal
      CA Partner Request
      Enterprise Education Support
      Mainframe Education Support

     

    • If you are a CA employee opening a request on behalf of your customer, please provide your name and contact details in the "Your Question" area.
      CA Customer Care will then have your information so we can contact you with questions and keep you in the loop on the progress of the case.

     

    • When submitting License Key requests, provide as much detail as possible.  You can refer to this doc to see a list by product of the information that helps when requesting license keys.


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    Regards,
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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