Broadcom Customer Care

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  • 1.  Password via HTML issue

    Posted May 18, 2020 01:41 PM
      |   view attached
    This whole site is very useful and I have learned a lot since recently joining but I must say that the Broadcom portal is not easy to navigate and a
    at all intuitive

    With that said, I hope somebody and steer me in the right direction with my problem below
     
    I have the correct password but when I run an HTML (trying to access Rally externally), the browser is asking for a password for rally1.rallydev.com (I am fairly certain)

    The dialogue box is just not accepting my credentials

    see attached for further details

    Any ideas or whom I can contact to resolve this

    Chas

    Attachment(s)

    docx
    Rally Sign In Problem.docx   540 KB 1 version


  • 2.  RE: Password via HTML issue

    Posted May 19, 2020 03:51 AM
    I don't know about a Rally web ressource.

    Please don't submit screenshots as a Word document.

    The world at large has had a major influx of virus infections from ​Word documents. I am certainly not going to open a Word document from an unknown source - even if I submitted this one to VirusTotal.com and it appeared to be clean, that's no guarantee and I won't take the risk on a work computer. And I wouldn't suggest anyone else to do, either.

    Best regards,


  • 3.  RE: Password via HTML issue

    Posted May 19, 2020 08:44 AM
    What a rude reply, I feel well and truly chastised

    Whilst what you said may be correct, there is certainly a better way of putting it

    In any case, thank you for replying

    Regards


    Chas


    Sr. Project Manager IT Project Delivery, PMP

    Western Region

    Enterprise Desktop Field Services


    Tel: + 1 817 967 6680

    Mobile: + 1 817 209 4598

     E-mail: chas.chand@aa.com





    Original Message


  • 4.  RE: Password via HTML issue

    Broadcom Employee
    Posted May 19, 2020 11:29 AM
    Edited by Heena Tabassum May 19, 2020 11:30 AM
    Hi Chas Chand, 

    Thank you for posting your query. If there is an active maintenance for the product, you can always contact Broadcom Customer Care to create a technical case with the Rally Support team. One of our engineers will contact you and assist you further. 

    Or 

    You can also use Rally community page to post your queries related to rally product. It will give more viability to the Rally support Engineers.
    Here is the link: https://community.broadcom.com/enterprisesoftware/communities/communityhomeblogs?CommunityKey=f303f769-8d4c-44d9-924c-3845bba6444e

    Hope this helps!

    ------------------------------
    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
    ------------------------------

    Original Message


  • 5.  RE: Password via HTML issue

    Posted May 19, 2020 11:34 AM

    Thank you Heena

     

    (I have already posted and was not getting many suggestions.  A call from your Engineer would be helpful but in the meantime I am reading Rally documentation too)

     

    Thank you

     

    Chas

     

    Sr. Project Manager IT Project Delivery, PMP

    Western Region

    Enterprise Desktop Field Services

     

    Tel: + 1 682 278 3758

    Mobile: + 1 817 209 4598

    E-mail: chas.chand@aa.com

    Cube: 8E.1E.138A  

     

     




    Original Message