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CA Service Desk Manager API

  • 1.  CA Service Desk Manager API

    Posted 08-29-2019 10:47 AM
      |   view attached
    Hello,

    Need to know why this extra line is being created. THis ticket is created using CA SDM API .

    Property Changed  This is an internal log dafs 08/29/2019 02:59 am   No No Ticket property 'Alternate Phone Number' is changed from '' to 'Yes'.
    Ticket property 'Alternate Phone Number' is changed from '' to 'Yes'.   


  • 2.  RE: CA Service Desk Manager API

    Posted 09-03-2019 09:47 AM
    Hi Kamaleshbabu vutukuri,

    As this is related to CA SDM API product, suggest you to post this query in Layer7 API Management community for the visibility of our CA API experts. Please find the community link below:

    https://community.broadcom.com/enterprisesoftware/communities/communityhomeblogs?CommunityKey=0f580f5f-30a4-41de-a75c-e5f433325a18

    Regards,
    Heena