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Customer satisifaction survey not received for case: 20044789

  • 1.  Customer satisifaction survey not received for case: 20044789

    Posted 09-06-2019 10:04 AM
    Edited by J W 09-06-2019 10:09 AM
    This case was closed by Broadcom support on 04 Sep. 2019.  I have not received a satisfaction survey to provide feedback.

    #customercare #customerservice #satisfactionsurvey #customerfeedback #feedback;survey

    J.W.

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    "No matter where you go, there you are." - TAoBB:AtED
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  • 2.  RE: Customer satisifaction survey not received for case: 20044789

    Posted 09-09-2019 08:53 AM
    Edited by Heena Tabassum 09-09-2019 08:54 AM
    Hello,

    We have forwarded your feedback to the concerned team and our team investigating on it. We will keep you updated.

    Thank you for bringing this to our notice.

    Regards,
    Heena

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    Heena Tabassum
    Sr. Customer Care Representative | Customer Care
    Broadcom
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  • 3.  RE: Customer satisifaction survey not received for case: 20044789

    Posted 09-17-2019 02:43 PM
    It has been more than 10 days and I have still not received a satisfaction survey.  Have they been discontinued?  I did not see an announcement that Broadcom would stop using them; as I have received one after each case since the acquisition.

    J.W.

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    "No matter where you go, there you are." - TAoBB:AtED
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  • 4.  RE: Customer satisifaction survey not received for case: 20044789

    Posted 09-17-2019 04:37 PM

    Apologies, JW. 

    We are looking into this with our software vendor to find out why the invitation was not sent.  The issue has been escalated to the vendor's engineering team.

    Stay tuned. Hopefully we'll have an answer soon. 



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    Lenn Thompson
    Community Manager, Mainframe Division
    Broadcom Inc.
    lenn.thompson@broadcom.com
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