Broadcom Customer Care

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Automic Marketplace Unavailable

  • 1.  Automic Marketplace Unavailable

    Posted 09-05-2019 06:59 AM
    Edited by Heena Tabassum 09-09-2019 05:36 AM

    Issue:

    Getting error - "Service Unavailable" while accessing marketplace.automic.com. IT team is working on it to fix the issue.


    Error Screenshot:


    Workaround: 

    Automic products can be downloaded via https://downloads.automic.com and can also download the components under Component downloads.

    If you need any immediate assistance, please contact our CA Customer Team on 1800-225-5224 or if calling from outside North America, visit ca.com/phone for regional contact numbers or report these issues using Customer Care Request Form



  • 2.  RE: Automic Marketplace Unavailable

    Posted 09-06-2019 10:47 AM
    Edited by Heena Tabassum 09-09-2019 05:37 AM

    Resolved:

    There's been some development on this issue.

    Customers can now access the Marketplace at https://downloads.automic.com/marketplace

    After login users will be redirected to the new Marketplace.

    In some cases users might have to press Ctrl+F5 to refresh their browser cache in order to get a proper layout of the page.



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    Heena Tabassum
    Sr. Customer Care Representative | Customer Care
    Broadcom
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