Broadcom Customer Care

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  • 1.  Frustrated with support

    Posted Jun 29, 2021 01:13 PM
    We are no longer a subscriber of the Symantec cloud for a few years now because we saw the cluster muck which was coming. We now need to request to have our account deleted. We're having an issue with a vendor who is using the Cloud service and trying to send us email. Because the service thinks our domain resides on the same servers, we are not receiving the email. I opened a ticket but it was closed. I called support and they won't help us because we don't have an active support contract. I don't wish to keep calling support to argue our case. I just need for our account to be deleted immediately so we don't have any presence on the Symantec/Broadcom servers. How do I deal with this support mess?


  • 2.  RE: Frustrated with support

    Broadcom Employee
    Posted Jun 29, 2021 01:17 PM
    Hi Richard,
    I am sorry you are having these issues.  I am going to send you a DM, as I need some additional information including company, product, etc. and would be better in a DM than in the forums.  Please watch for my message and thanks for reaching out.

    Amy