Hello,
I've reached a brick wall about the migration path between
Symantec Endpoint Protection (SEP) to the fully cloud-managed version Endpoint Security (formerly SEP 15).
https://knowledge.broadcom.com/external/article/173682/upgrade-paths-to-endpoint-security.html
and Broadcom support are really, really not interested in communicating using the case management system.
Can you clarify whether someone with an active SEP 14 on premises license can switch to Endpoint Security?
Technical Support seems to think that it is not an entitlement; does it require a new subscription,and if so is there a migration path, is there an Endpoint Security SKU / product code I should buy when
Symantec Endpoint Protection is nearing expiry?
If it's a different product, it would be useful if this was stated on the Symantec Management Console's migrate to cloud page.
And as displayed in other messages posted earlier by other, if we click on the link on the Symantec Management console, we are dumped into a broken Broadcom loop of being thrown between a broadcom US site and broadcom europe site, before failing.
Thanks,