Hi
Keld Mollnitz,
There could be a couple of reasons why the product is not available in the case management drop-down. Please help us with your email address privately we will check your access and get back to you as soon as possible.
For more detail, please refer to the Article mentioned below:
https://knowledge.broadcom.com/external/article?articleId=144156------------------------------
Regards,
Heena Tabassum
Customer Care Community Admin
Broadcom
------------------------------
Original Message:
Sent: 04-01-2020 09:09 AM
From: Keld Mollnitz
Subject: Unable to create Support cases on Automic Products
@Heena Tabassum,
I looks like someone or something has broken the "Create Case" button. I can no longer create cases on the Products I used to.
I can only choose between the following products:
- Licensing - Symantec
- Licensing-CA
- Support Portal
Pls fix this asap!
Best regards
Keld Møllnitz
Nordea.