Broadcom Customer Care

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  • 1.  Unable to create Support cases on Automic Products

    Posted Apr 01, 2020 09:09 AM
    @Heena Tabassum,

    I looks like someone or something has broken the "Create Case" button. I can no longer create cases on the Products I used to.

    I can only choose between the following products:

    1. Licensing - Symantec
    2. Licensing-CA
    3. Support Portal


    Pls fix this asap!


    Best regards

    Keld Møllnitz

    Nordea.



  • 2.  RE: Unable to create Support cases on Automic Products

    Posted Apr 01, 2020 09:17 AM
    @Keld Mollnitz not sure that's what you'd like to hear, but maybe it aids Broadcom with the diagnosis:

    Still works​ for me. Have the button and can select Automic products.

    Br,


  • 3.  RE: Unable to create Support cases on Automic Products

    Posted Apr 01, 2020 09:20 AM
    @Carsten Schmitz,

    That is one effective way to shut me down :-) ​I have 25 open support cases, perhaps I have reached a limits...:-)


  • 4.  RE: Unable to create Support cases on Automic Products

    Posted Apr 01, 2020 09:24 AM
    Just wait. They'll raise your limit to 100 later and ​tomorrow tell you it was all an April's Fool, it's now actually at 10 ... ;)


  • 5.  RE: Unable to create Support cases on Automic Products

    Posted Apr 01, 2020 09:30 AM
    ha, ha, ha...you're probably right...


  • 6.  RE: Unable to create Support cases on Automic Products

    Broadcom Employee
    Posted Apr 01, 2020 10:28 AM
    Hi Keld Mollnitz

    There could be a couple of reasons why the product is not available in the case management drop-down. Please help us with your email address privately we will check your access and get back to you as soon as possible.

    For more detail, please refer to the Article mentioned below: 

    https://knowledge.broadcom.com/external/article?articleId=144156


    ------------------------------
    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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