Broadcom Customer Care

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  • 1.  Site ID not valid

    Posted Apr 30, 2020 11:10 AM
    When upgrading my account I get asked for the Site ID but the Symantec serial is invalid. When trying to raise a ticket with Customer Care I get asked for the Site ID again. A catch24. Please assist.


  • 2.  RE: Site ID not valid

    Broadcom Employee
    Posted Apr 30, 2020 12:10 PM
    Hi Jos denHengst, 

    The site id is different from Symantec Serial Number. Your serial number is associated to the site id. However, please help me with your serial number privately to help you with a valid site id. 


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    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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    Original Message