Broadcom Customer Care

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  • 1.  File-based Protection Executable Definition Update Failure

    Posted Jun 23, 2020 11:11 AM
    ​For 2 weeks now, I have been experiencing difficulties trying to update Symantec Endpoint Protection version 12.1.671.4971 to the latest definition by using the downloadable file-based protection executable update from Broadcom's website (https://www.broadcom.com/support/security-center/definitions).

    Updating PCs and servers without access to the internet had always been successful until now.  I have tried severally but without success.
    It seems there is a problem with the daily definition update published. Please help fix the problem.

    Note: We chose Symantec Endpoint Protection solution because we could download definitions offline to update workstations that we cannot afford to take online.


  • 2.  RE: File-based Protection Executable Definition Update Failure

    Broadcom Employee
    Posted Jun 26, 2020 02:40 PM

    Dear Victor, 

    This is a product specific question. Please have this posted under the product community - https://community.broadcom.com/symantecenterprise/communities/communityhomeblogs?CommunityKey=1ecf5f55-9545-44d6-b0f4-4e4a7f5f5e68

    Thank you & Good Day!