Broadcom Customer Care

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Customer Care Case

  • 1.  Customer Care Case

    Posted 13 days ago
    I opened customer care case 31929726 on 20-May but have not been contacted or received any confirmation it was opened.  I do not know my SID numbers for the several Symantec products I manage. Please ensure the case is assigned to a proper resource who will be contacting me soon to resolve my account access issues.  Thank you.


  • 2.  RE: Customer Care Case

    Posted 13 days ago

    Hi Paul, 

    We apologize for the inconvenience. The case is now assigned. We were able to locate the site ID for your company as per the description mentioned in your case. You should receive a callback or an email within an hour to help you with the access.

    Thank you.