Hi
Gary Horton,
Sorry for the inconvenience. I think it is best to have a Webex session so I can understand the issue better and escalate it internally if required.
I sent you an email via case with the details. I look forward to hearing from you.
------------------------------
Regards,
Heena Tabassum
Customer Care Community Admin
Broadcom
------------------------------
Original Message:
Sent: 05-01-2020 09:58 AM
From: Gary Horton
Subject: Support Portal issues
Hi everybody,
I am having circular support portal issues. As a Symantec customer I have registered a Broadcom account but when I attempt to upgrade to Enterprise (by entering a site ID) I receive an error message saying my profile is under review - but this has been the case for the last month.
I have raised cases regarding this, the most recent being 31894613 - but I have no way of tracking this case as I can't access the Case Management section of the portal as it refers to "Grant not available. Please contact admin." via Okta.
Please can someone tell me how I can get the profile corrected so that I can gain full access to both the case management and the licensing sections of the portal?
Thanks.