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オンライン日本語マニュアルについて

  • 1.  オンライン日本語マニュアルについて

    Posted 04-14-2020 03:56 AM
    -----

    If writing requests in English is encouraged, please let me know.

    -----

    ​​東京エレクトロン デバイス 内田と申します。

    Broadcom社のオンラインマニュアルについてご教示ください。

    ユーザ様では以下の日本語マニュアルを参照されていますが、
    一部フローが空欄であったりと不備が見受けられます。
    <https://techdocs.broadcom.com/content/broadcom/techdocs/jp/ja/ca-enterprise-software/layer7-identity-and-access-management/single-sign-on/12-8/464987779/464988314.html>


    一方で、同内容の英語マニュアルは正常に表示されています。
    <https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/single-sign-on/12-8/configuring/partnership-federation.html>

    つきましては、日本語マニュアルを正常に参照できる方法があるか、ご教示願います。


  • 2.  RE: オンライン日本語マニュアルについて

    Posted 04-14-2020 11:01 AM
    Hi Akio UCHIDA,

    Thank you for bringing this to our notice. We will have both the articles reviewed by the concerned team and get back to you as soon as possible.



    ------------------------------
    Regards,
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
    ------------------------------



  • 3.  RE: オンライン日本語マニュアルについて

    Posted 04-15-2020 04:13 AM
    Hi Akio UCHIDA,


    The correct link for the topic you shared with us is: https://techdocs.broadcom.com/content/broadcom/techdocs/jp/ja/ca-enterprise-software/layer7-identity-and-access-management/single-sign-on/12-8/464987779/464988314.html

    The content is displayed. However, the flowchart is incomplete. We are checking with the translation team regarding the flowchart.

    May I know how did you navigate to the link https://techdocs.broadcom.com/content/broadcom/techdocs/jp/ca-enterprise-software/layer7-identity-and-access-management/single-sign-on/12-8/464987779/464988314.html? It would be a great help if you can help us with the steps to identify the root cause and fix it if we can.


    ------------------------------
    Regards,
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
    ------------------------------



  • 4.  RE: オンライン日本語マニュアルについて

    Posted 04-15-2020 05:02 AM
    Hi Heena,

    Thank you for handling this case.

    Navigation
    1. View this page.
    <https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/single-sign-on/12-8-03.html>
    ​2. select <version - 12.8> <language - japanese>
    3. fill in the serach box with「フェデレーション」(※)
     (※) this means "federation"  in Japanese
    4. click the first result

    If you cannot replicate this, please free to let me know.
    I hope this would be helpful.

    Regards,
    UCHIDA Akio


  • 5.  RE: オンライン日本語マニュアルについて

    Posted 04-15-2020 10:35 AM
    Hi Akio UCHIDA,

    Thank you for the details. I have forwarded it to the concerned team and will update you once it is fixed.


    ------------------------------
    Regards,
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
    ------------------------------



  • 6.  RE: オンライン日本語マニュアルについて

    Posted 04-21-2020 10:13 PM
    Hi Heena,

    Could you get any ​update from the team?

    UCHIDA Akio


  • 7.  RE: オンライン日本語マニュアルについて

    Posted 04-22-2020 12:32 PM
    Hi Akio UCHIDA,

    I believe I sent you an email regarding the update. However, the steps followed by the you are correct. The URL you would see is this:
     https://techdocs.broadcom.com/content/broadcom/techdocs/jp/ja/ca-enterprise-software/layer7-identity-and-access-management/single-sign-on/12-8/464987779/464988314.html.

     Team wanted to know how you got the first URL that you had shared in your post, it contained incorrect path: 

    https://techdocs.broadcom.com/content/broadcom/techdocs/jp/en/ca-enterprise-software/layer7-identity-and-access-management/single-sign-on/12-8/464987779/464988314.html? This link wouldn't work because it must be ja instead of en.



    ------------------------------
    Regards,
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
    ------------------------------



  • 8.  RE: オンライン日本語マニュアルについて

    Posted 04-22-2020 10:19 PM

    Hi Heena,

     

    Is it possible to transit to <https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/single-sign-on/12-8-03.html> ?

    It is just the top page of siteminder manual.

     

    By the way, do you have a pdf file or another type document written in Japanese to see correctly?

    Just in case the issue will not get resolved soon.

     

    UCHIDA Akio




  • 9.  RE: オンライン日本語マニュアルについて

    Posted 04-28-2020 04:21 AM
    Hi Heena,

    Is there any update since my last update?

    Regards,
    UCHIDA Akio



  • 10.  RE: オンライン日本語マニュアルについて

    Posted 04-28-2020 04:25 AM
    Hi Akio UCHIDA,


    I have a call with the Team today. Will get back to you with an update soon.

    Regards,
    Heena

    ------------------------------
    Regards,
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
    ------------------------------



  • 11.  RE: オンライン日本語マニュアルについて

    Posted 04-29-2020 12:57 AM
    Hello UCHIDA,

    I am from the SiteMinder documentation team. We understand and acknowledge that few flowcharts are broken though the relevant content is fine in the topics of Japanese releases. Apologies for the inconvenience.

    We discussed the solution with the translation team. As Broadcom's direction is not to translate flowcharts/images going forward and continue to focus on content translation in all the languages, their suggestion is to replace the broken flowcharts with the corresponding English flowcharts in the Japanese releases. We will start working on the resolution soon. We will let you know once this task is complete.

    Thank you for your patience!
    Gayatri


  • 12.  RE: オンライン日本語マニュアルについて

    Posted 29 days ago

    Hello Gayatri,

     

    Thank you for your information.

    I understood.

     

    I looked through the page, and found the flow chart was corrected in English.

    I would like to know the correction was completed or not.

     

    Do you have any plan to translate English descriptions to Japanese?

     

    Regards,

    UCHIDA Akio