Hi
mohammed idrami,
As mentioned by
@Aparna GS the case
32169811 was created under a different site id which is not added to your profile. Please add the site id to your profile by following the steps mentioned in the Article. Once the site id is added, you should be able to see the case in your case management - "My Cases"
Sent you email privately with your site id details.
Hope this helps!------------------------------
Regards,
Heena Tabassum
Customer Care Community Admin
Broadcom
------------------------------
Original Message:
Sent: 08-24-2020 07:39 AM
From: mohammed idrami
Subject: cannot open Case#32169811
Dear support,
Please note that I cannot open or view the case Case#32169811.
Thank you for you assistance to resolve this issue