Broadcom Customer Care

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  • 1.  I need my siteId

    Posted Jun 29, 2020 01:02 PM
    I've tried to get my SiteID,
    so that I can get support,
    so that I can buy licenses for Product: Symantec Endpoint Protection Cloud.

    I hope someone can help with this fiasco - we are beyond disappointed in the customer experience.


  • 2.  RE: I need my siteId

    Broadcom Employee
    Posted Jun 29, 2020 01:27 PM
    Hi Brad Hadfield

    1. If you have already purchased the product, then please help us with the serial number or the contract number privately. I will try my best to find a valid site id for you. 

    Note: Please do not share sensitive or private information on this forum. Encourage you to share those details with the support team using private messages or case management.

    How to reply privately - 
    Click on reply and select "Reply privately" from the drop-down as shown in the picture below:


    2. If you want to renew the contract, then please submit your details using the following link and the sales team will contact you. 

    https://www.broadcom.com/company/contact/americas-sales-contact-form?fct=Sales&pf=Enterprise+Software&fc=United+States

    Hope this helps!

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    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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