Responsibilities and functions
User Administration (also known as Delegated Admin) is an optional functionality that is available to CA enterprise customers. It provides the ability for customer User Administrators to manage user access to their site IDs via CA Support Online. A User Administrator takes on the responsibility of approving, updating and revoking access for users at a specified site ID. When a request is generated from an end user, the User Administrator will be notified via email of the pending request.
The User Administrator/Delegated Admin will have 3 business days to accept or reject the request. If the request is not processed by the User Administrator in 3 business days, CA Technologies Customer Care will process the request according to current business rules.
Please note that in the event CA Technologies receives inquiry from an enrollee about the status of pending enrollment and there is a User Administrator at site, we will inform the caller that the site has a UA and provide name of UA.Processing Pending Request as a User Administrator:
User administrators can log in to the support online portal and view the list of users associated with the sites. Admins will have access to change permissions from Enterprise to the below options:
Note: Once you apply restrictions to a user, this permission will apply to any other site ID's the user is associated to.To make changes to user's permission, please follow the steps mentioned below:
Revoking another User Administrator's access
Removing your own User Administrator Access
To remove your own User Administrator access, if there is another User Administrator at your site, request that they remove your access using the function described above. If you are the only User Administrator at your site and there will be a replacement, it is recommended that you first approve the replacement User Administrator, then request that person to revoke your access. If there will not be a replacement User Administrator and you are the only UA at the site, please open a support issue either online by selecting "Support Online" as the product or by contacting CA Customer Care.