Broadcom Customer Care

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  • 1.  Symantec.cloud - Messagelabs system

    Posted Nov 12, 2020 07:21 PM
    We used the message labs anti spam/virus filter on our domain.
    Then earlier this year Symantec would not let us renew our subscription & we moved to a competitor product.
    However Symantec have not deleted our domain from their systems, we cannot login as we have no active license.
    The problem is that when other companies that still use this Symantec product try to send us emails, Symantec sends them via our old Symantec account, which is no longer linked to our 365 account, so we do not receive them.

    I have been trying for days to get in touch with Symantec so that they can delete our domain from their systems, but no-one seems to be able to help.

    Paul


  • 2.  RE: Symantec.cloud - Messagelabs system

    Broadcom Employee
    Posted Nov 15, 2020 07:18 AM

    Hi Paul,

    Kindly message me privately your details to involve the relevant team to create an incident.
    Please include
    Domain that needs to be deleted -
    Your Email Address -
    Company name -
    Primary Login ID of your clientnet portal (Ex- ABC1234) -

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    Aparna GS
    Global Customer Assistance
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  • 3.  RE: Symantec.cloud - Messagelabs system

    Broadcom Employee
    Posted Nov 16, 2020 01:37 PM

    Hi Paul,

    Thank you very much for the details. Kindly message the details in Private as you ad provided sensitive information.

    The case 32380637 has been created with the concern team and they will be contacting you shortly.

    Thank you & Good Day!



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    Aparna GS
    Global Customer Assistance
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