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Engineer is not assigned

  • 1.  Engineer is not assigned

    Posted 04-11-2020 11:15 PM
    Inquired on March 31.
    About two weeks have passed, but no engineer has been assigned.
    How can an engineer be assigned and solve a problem?
    The problem cannot be solved because the engineer is not assigned.
    Failure to resolve the issue will result in security issues.
    If you are attacked, you become a liability issue.
    CaseIDs are 31837767 and 31846848.

  • 2.  RE: Engineer is not assigned

    Posted 04-13-2020 01:32 PM
    Edited by Heena Tabassum 04-13-2020 01:32 PM
    Hi Naoya Murata,

    Sorry for the inconvenience. I reviewed both the cases mentioned above. The case 31837767 has been closed stating it's a duplicate of 31846848.
    Case - 31846848 has been assigned to an engineer and he is working on it.

    For any concerns related to a support case, please use raise concern button to notify the Support Management team. For more details, please refer to the link below:

    Heena Tabassum
    Customer Care Community Admin