I purchased directly through Symantec and have been getting the run around from Broadcom for the last 15 days on this. They repeatedly say that they are working on it but I am not convinced, especially after seeing some of the posts here.
I am extremely dissapointed and frustrated with all of this.
Original Message:
Sent: 10-27-2020 09:48 AM
From: Heena Tabassum
Subject: Transitioning from SEP Cloud or SEP SBE to SESE
Hi Fatima Hussain,
Sorry for the delay in my response. If you have a monthly subscription that you purchased through the marketplace, you should contact your distribution partner to request assistance with ordering your Symantec Endpoint Security Enterprise entitlement. Refer to the list of distributors below who are ready to receive monthly subscriptions.
We currently have several partners that are live on the new Marketplace platform. If you do not have a partner, you can Find a Partner who purchases through one of our Marketplace Distributors below.
AMS/LATAM - Synnex
AMS/EMEA- Tech Data
EMEA - Arrow
AMS/EMEA/APJ- Ingram Micro
EMEA - ALSO
EMEA - Microwarehouse
EMEA - Inty
EMEA - IT101/Destiny
If you have an active subscription that you purchased through Symantec's eCommerce site or any alternative ordering route, you should contact one of the following distribution partners to request assistance with ordering your Symantec Endpoint Security Enterprise entitlement.
AMS/LATAM - Synnex
For Direct support, contact: broadcom@cbisecure.com
AMS/EMEA- Tech Data
For Direct support, contact: Broadcom-GCSP@techdata.com
EMEA - Arrow
For Direct support, contact: Arrow SES Enterprise Entitlement Transition
AMS/EMEA/APJ- Ingram Micro
Please refer to the Partner Locator to work with a reseller who purchases from Ingram
Let me know if you need any further assistance.
------------------------------
Regards,
Heena Tabassum
Customer Care Community Admin
Broadcom
Original Message:
Sent: 10-26-2020 11:34 PM
From: Fatima Hussain
Subject: Transitioning from SEP Cloud or SEP SBE to SESE
Hi Heena,
I received this message a week ago. I tried calling Broadcom, send emails and tried to renew via "Renew Now" button below. I did not get any help from anywhere. I do not know why it Is so difficult to reach Broadcom. I just saw your message. Kindly, let me know what should I do and what is the easy steps to renew. I bought from Symantec. My email is as follows:
owner@a2zprecisemedicalbilling
Munawar Hussain
734-748-2292
Original Message:
Sent: 10-26-2020 08:12 AM
From: Heena Tabassum
Subject: Transitioning from SEP Cloud or SEP SBE to SESE
Symantec Enterprise Division is terminating the Symantec Endpoint Protection Cloud (SEP Cloud) and Symantec Endpoint Protection Small Business Edition (SEP SBE) services, effective November 2, 2020.
After November 2, 2020, customers will not be able to access the cloud console, and the endpoints managed via SEP Cloud and SEP SBE will not be protected.
We are transitioning SEP Cloud and SEP SBE customers from their current product to Symantec Endpoint Protection Security Enterprise (SES Enterprise).
While straight-forward, the transition process is not automated or forced. You will need to perform the transition yourself. While you take the steps necessary to transition, your SEP Cloud or your SEP SBE deployment will continue to work and protect your devices. You can find instructions on how to transition to SES Enterprise HERE.
SEP Cloud/SEP SBE License Extension
If your license has an expiration date between November 1, 2019 and October 30, 2020, we have extended your license of SEP Cloud or SEP SBE to October 31, 2020, to allow more time for the transition. If your license has an expiration date after October 31, 2020, there is no change.
New SES Enterprise Entitlement
- If you have an active, pre-paid subscription that you purchased through a distributor, you should have received three emails directing you on how to activate your SES Enterprise entitlement.
- The first, originating from e-delivery@broadcom.com, contained a Broadcom-issued entitlement and contract information for a free subscription to Symantec Endpoint Security Enterprise. This email was sent both to the distributor and to the customer technical contact email address provided to Symantec at the time of purchase.
- A second email provided access to Symantec Endpoint Security Enterprise in the cloud and originated from cyberdefense@saas.broadcom.com.
- The third email, originating from e-delivery@broadcom.com, included the license key and other information for an on-premises deployment. If you have an active, pre-paid subscription through a distributor and have not received an entitlement, you should contact support.
- If you have a monthly subscription that you purchased through the marketplace, you should contact your distribution partner to request assistance with ordering your Symantec Endpoint Security Enterprise entitlement. Refer to the list of distributors below who are ready to receive monthly subscriptions.
We currently have several partners that are live on the new Marketplace platform. If you do not have a partner, you can Find a Partner who purchases through one of our Marketplace Distributors below.
- AMS/LATAM - Synnex
- AMS/EMEA- Tech Data
- EMEA - Arrow
- AMS/EMEA/APJ- Ingram Micro
- EMEA - ALSO
- EMEA - Microwarehouse
- EMEA - Inty
- EMEA - IT101/Destiny
- If you have an active subscription that you purchased through Symantec's eCommerce site or any alternative ordering route, you should contact one of the following distribution partners to request assistance with ordering your Symantec Endpoint Security Enterprise entitlement.
- AMS/LATAM - Synnex
- AMS/EMEA- Tech Data
- EMEA - Arrow
- AMS/EMEA/APJ- Ingram Micro
- Please refer to the Partner Locator to work with a reseller who purchases from Ingram
Once you have received access, please visit the Symantec Endpoint Security Enterprise portal, and start migrating your current product's configuration to Symantec Endpoint Security Enterprise.
------------------------------
Regards,
Heena Tabassum
Customer Care Community Admin
Broadcom
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