Unable to Transition to SES Enterprise

[Brad Hadfield]

What a mess.

I'm finally able to access the support site after being caught in an authentication loop and I upgraded my access using my siteId... whatever that means. I see a screen that looks like

So now what?

Also notable - I tried to create a support case but it tells me the serial number to my product is invalid.

[Heena Tabassum]

Hi Brad Hadfield,

We will have to validate your contracts. I would suggest you to report this issue by using Customer Care webform and the team will contact you to assist you further.

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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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