Cannot access Support Portal

[Keri Taylor]

I have tried to get this resolved for a while now. I also have opened a case with my internal company saying that the support site is on the "white list" and see no errors. I, however, cannot access the support site. Our company uses Chrome. I have also had a webex with someone there to look at this. I don't know what else to do. Please help.

Attachment(s)

Issue with logging into the Clarity Support site.docx   229 KB 1 version

[Heena Tabassum]

Hi Keri Taylor, 

We need to validate if you are a federated or non-federated users. Please find the instructions mentioned below: 

Federated users: Federated users should follow the below process

1. They should first login to their internal authentication process (or SSO)
2. And then in the same browser they should open a new tab
3. Then they should input support portal login URL (https://support.broadcom.com/user) and the will be logged-in to the portal.

 

Non-federated users: Non-federated users should follow the normal process for login

1. Go to support portal login URL (https://support.broadcom.com/user)
2. After login in with their credential, they will automatically be directed to the MFA login page
3. Once they complete the MFA process, they will be logged-in to the portal

If you are still unable to access the support portal, help me with your email address privately, I will validate your account and assist you further.

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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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