Broadcom Customer Care

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I cannot log in to SEP Cloud website for the first time.

  • 1.  I cannot log in to SEP Cloud website for the first time.

    Posted 29 days ago
    My problem is that I can't access the SEP Cloud website for the first time.
    Here is a detailed description of the problem:

    I cannot log in to SEP Cloud website for the first time.
    An active Symantec Endpoint Protection 14.2 license has been purchased for this account.
    I have a Symantec Endpoint Protection Manager domain running on this license.
    My task is to enroll this domain in SEP Cloud.
    But when I try to access the SEP Cloud website from this account, I get an error.
    Website Address: https://securitycloud.symantec.com/
    I click the Sign In button and enter my Broadcom credentials: login and password.
    Website address after entering login and password: https://us.securitycloud.symantec.com/cc/?locale=ru#/loginError?loginError=1
    Error message (on this page):
    "Welcome! You have successfully signed-in to the Symantec Integrated Cyber Defense (ICD) Portal.
    You are just one-step away. Use the Product URL to navigate to the portal."

    Please help me. I need to run a cloud console in a short time.


  • 2.  RE: I cannot log in to SEP Cloud website for the first time.

    Posted 25 days ago
    Edited by Heena Tabassum 25 days ago
    Hi


    I believe you are a federated user and to configure external IDP for your application, please refer the link.

    Hope this helps!

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    Regards,
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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