CA Customer Care

Support Portal - Password Reset

  • 1.  Support Portal - Password Reset

    Posted 10-16-2019 12:46 PM
    Edited by Heena Tabassum 10-17-2019 07:03 AM
    To reset password, go to, click on login drop-down and select "Forgot Username/Password" as shown in the picture below

    Or click on the link and follow the steps to reset your password.

    • Enter your registered email address and click on submit.

    • An email with a temporary password and the activation link will be sent.

    • Sign in with the email address and fill in old password field with the temporary password received.
      Note: Please ensure there are no trailing or preceding space in the password field.

    • To change your password, enter the old password (Temporary password received) and the new password.

    For any assistance, please contact CA Customer Care Team or submit your request using Customer Care Web Form.

    Heena Tabassum
    Customer Care Community Admin