Broadcom Customer Care

 View Only

  • 1.  Inquiry cannot be started

    Posted Mar 08, 2020 12:41 AM
    Edited by Naoya Murata Mar 08, 2020 05:22 AM
    When trying to start a query and selecting Case Management in SYMANTEC ENTERPRISE SECURITY (https://support.broadcom.com/security)
    I get the message "Grant not available. Please contact admin." And cannot proceed.
    How can I start a query?

    Submit a Question "https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.78195347.648492180.1583644347-937703422.1583125151"
    Even if you click the "Submit Form" button, the screen does not advance and you cannot make an inquiry.

    Despite being in a hurry, I am very troubled because I can not make inquiries.



  • 2.  RE: Inquiry cannot be started

    Broadcom Employee
    Posted Mar 09, 2020 08:09 AM
    Edited by Heena Tabassum Mar 11, 2020 04:48 AM
    Hi Naoya Murata, 

    Sorry for the inconvenience. We will have to validate your account access for this issue. 
    I sent you an email privately for more details, please help us with the details to assist you further.

    Regards, 
    Heena

    ------------------------------
    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
    ------------------------------

    Original Message


  • 3.  RE: Inquiry cannot be started

    Posted Mar 10, 2020 04:41 AM
    Hi Heena,

    The message has been sent.
    please confirm.

    Regards,Naoya
    Original Message


  • 4.  RE: Inquiry cannot be started

    Posted Apr 30, 2020 11:56 AM
    105/5000
    Buenas noches,

    también tengo el mismo problema, ya que me puede ayudar, ya que no puedo poner un caso.


    ------------------------------
    Net Group S.A.
    ------------------------------

    Original Message


  • 5.  RE: Inquiry cannot be started

    Broadcom Employee
    Posted May 01, 2020 02:37 AM
    Edited by Ravi Kumar B May 01, 2020 02:41 AM
    Hola Juan carlos,

    Disculpe las molestias. Tendremos que validar su cuenta.

    Le envié un Mensaje en privado para obtener más detalles, ayúdenos con los detalles para ayudarlo más.

    Saludos,

    ------------------------------
    Regards,
    Ravi Kumar Boddu
    Global Customer assistance.
    Broadcom

    ------------------------------

    Original Message


  • 6.  RE: Inquiry cannot be started

    Posted May 29, 2020 06:05 AM
    sorry for bother I have the same issue
    please help
    Original Message


  • 7.  RE: Inquiry cannot be started

    Broadcom Employee
    Posted May 29, 2020 02:22 PM
    Hi Karim, 

    Please use the Customer Care Web Form and provide the details requested along with a screenshot ​of the error you receive and we will work with you to get it resolved. 

    Regards,
    Aslam
    Original Message