Broadcom Customer Care

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Inquiry cannot be started

  • 1.  Inquiry cannot be started

    Posted 03-08-2020 12:41 AM
    Edited by Naoya Murata 03-08-2020 05:22 AM
    When trying to start a query and selecting Case Management in SYMANTEC ENTERPRISE SECURITY (https://support.broadcom.com/security)
    I get the message "Grant not available. Please contact admin." And cannot proceed.
    How can I start a query?

    Submit a Question "https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.78195347.648492180.1583644347-937703422.1583125151"
    Even if you click the "Submit Form" button, the screen does not advance and you cannot make an inquiry.

    Despite being in a hurry, I am very troubled because I can not make inquiries.



  • 2.  RE: Inquiry cannot be started

    Posted 03-09-2020 08:09 AM
    Edited by Heena Tabassum 03-11-2020 04:48 AM
    Hi Naoya Murata,

    Sorry for the inconvenience. We will have to validate your account access for this issue.
    I sent you an email privately for more details, please help us with the details to assist you further.

    Regards,
    Heena

    ------------------------------
    Regards,
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
    ------------------------------



  • 3.  RE: Inquiry cannot be started

    Posted 03-10-2020 04:41 AM
    Hi Heena,

    The message has been sent.
    please confirm.

    Regards,Naoya


  • 4.  RE: Inquiry cannot be started

    Posted 04-30-2020 11:56 AM
    Buenas noches,

    también tengo el mismo problema, ya que me puede ayudar, ya que no puedo poner un caso.


    ------------------------------
    Net Group S.A.
    ------------------------------



  • 5.  RE: Inquiry cannot be started

    Posted 05-01-2020 02:37 AM
    Edited by Ravi Kumar Boddu 05-01-2020 02:41 AM
    Hola Juan carlos,

    Disculpe las molestias. Tendremos que validar su cuenta.

    Le envié un Mensaje en privado para obtener más detalles, ayúdenos con los detalles para ayudarlo más.

    Saludos,

    ------------------------------
    Regards,
    Ravi Kumar Boddu
    Global Customer assistance.
    Broadcom

    ------------------------------



  • 6.  RE: Inquiry cannot be started

    Posted 7 days ago
    sorry for bother I have the same issue
    please help


  • 7.  RE: Inquiry cannot be started

    Posted 6 days ago
    Hi Karim,

    Please use the Customer Care Web Form and provide the details requested along with a screenshot ​of the error you receive and we will work with you to get it resolved.

    Regards,
    Aslam