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Case#31821505 , Why do I cannot access case management.

  • 1.  Case#31821505 , Why do I cannot access case management.

    Posted Mar 30, 2020 04:41 AM
    Hi Team ,

        For this case number , I can access this Site ID number but Why do I cannot access case management. Due to I'm a partner of this Customer , I need to open case by myself. Please allow me to access case management of this Site ID.


  • 2.  RE: Case#31821505 , Why do I cannot access case management.

    Broadcom Employee
    Posted Mar 30, 2020 05:08 AM
    Hi Ponlakrit Hongsilp, 

    Sorry for the inconvenience. Most of the users are getting the following error message while accessing the Support Portal Case Management. We have escalated it to our IT team and they are working on it on priority.

    We will keep you informed once the issue is resolved. 



    ------------------------------
    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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    Original Message