Licensed Expired

[matt_cheung]

I am posting this in the hope that someone can guide me on how to get this fubar fixed.

I recently found out that my subscription to Symantec Endpoint Security was no longer active.

We renewed back in January as far as I was aware.

Well it seems that the reseller issued a new SITE ID and now i have two SITE ID.

Not knowing why my subscription expired, i contacted support and explained that i have two SITE ID.

Where by they sent me an email to say how i could request access to the new SITE ID (How does this help with my subscription being expired?)

After two days i am none the wiser on how i can get my expired subscription to be active again, apart from maybe buying duplicate licenses under the correct SITE ID.

Email support is like talking to a 5 yr old on where babies come from.

[Heena Tabassum]

Hi matt_cheung, 

The contract might have got renewed under a different site id. I will have to check your Symantec Endpoint Security account to validate if your account is associated to that the renewed licenses. I sent you a private email, please help me with the details to investigate on this issue.

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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[matt_cheung]

Apologies for the long absence, support were finally able to assist. One side effect of this is that some of my existing admin accounts go deleted, but i can live with this, now that my endpoints are fully protected again.

The process appears to be requesting admin access to the new site ID and then a support ticket to request that the new licenses be transferred, this all takes a few days.

[Heena Tabassum]

Hi matt_cheung, 

Thank you for the update. Glad that support was able to help you.

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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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