lexResponse Action Failed [Email Quarantine Connect Approve Action] failed with message: java.net.SocketException: Software caused connection abort: recv failed

[Fazilet Kekecoglu]

Hello,
I am trying to configure Symantec DLP 15.5 Email Quarantine Connect FlexResponse Implementation but I get the error "FlexResponse Action Failed [Email Quarantine Connect Approve Action] failed with message: java.net.SocketException: Software caused connection abort: recv failed"


can you help me how to fix it 

logs \ tomcat as below ;

11 Ağu 2020 01:19:22,396- Thread: 309 SEVERE [com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectPlugin] java.net.SocketException: Software caused connection abort: recv failed
Cause:
com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectException: java.net.SocketException: Software caused connection abort: recv failedcom.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectException: java.net.SocketException: Software caused connection abort: recv failed
at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailWsRemediationSession.wsConnect(EmailWsRemediationSession.java:267)
at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailWsRemediationSession.createConnection(EmailWsRemediationSession.java:196)
at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailWsRemediationSession.submit(EmailWsRemediationSession.java:142)
at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectRemediator.invokeWebService(EmailQuarantineConnectRemediator.java:39)
at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectAction.execute(EmailQuarantineConnectAction.java:49)
at com.vontu.incidentresponse.action.invoker.ActionInvoker.invokeActionAndPersistResults(ActionInvoker.java:313)
at com.vontu.incidentresponse.action.invoker.ActionInvoker.invokeActionAndPersistResults(ActionInvoker.java:297)
at com.vontu.incidentresponse.action.invoker.ActionInvoker.run(ActionInvoker.java:171)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

11 Ağu 2020 01:19:22,396- Thread: 309 SEVERE [com.vontu.incidentresponse.action.invoker.ActionInvoker] (RESPONSE_ACTION.12) FlexResponse Action [Email Quarantine Connect Approve Action] failed with message: java.net.SocketException: Software caused connection abort: recv failed.
11 Ağu 2020 01:38:35,644- Thread: 117 INFO [com.vontu.manager] [REPORT_EDIT] user: Administrator;
11 Ağu 2020 01:38:37,159- Thread: 113 INFO [com.vontu.manager] [REPORT_EDIT] user: Administrator;
11 Ağu 2020 01:38:37,222- Thread: 136 SEVERE [com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectPlugin] java.net.SocketException: Software caused connection abort: recv failed
Cause:
com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectException: java.net.SocketException: Software caused connection abort: recv failedcom.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectException: java.net.SocketException: Software caused connection abort: recv failed
at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailWsRemediationSession.wsConnect(EmailWsRemediationSession.java:267)
at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailWsRemediationSession.createConnection(EmailWsRemediationSession.java:196)
at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailWsRemediationSession.submit(EmailWsRemediationSession.java:142)
at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectRemediator.invokeWebService(EmailQuarantineConnectRemediator.java:39)
at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectAction.execute(EmailQuarantineConnectAction.java:49)
at com.vontu.incidentresponse.action.invoker.ActionInvoker.invokeActionAndPersistResults(ActionInvoker.java:313)
at com.vontu.incidentresponse.action.invoker.ActionInvoker.invokeActionAndPersistResults(ActionInvoker.java:297)
at com.vontu.incidentresponse.action.invoker.ActionInvoker.run(ActionInvoker.java:171)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

11 Ağu 2020 01:38:37,222- Thread: 136 SEVERE [com.vontu.incidentresponse.action.invoker.ActionInvoker] (RESPONSE_ACTION.12) FlexResponse Action [Email Quarantine Connect Approve Action] failed with message: java.net.SocketException: Software caused connection abort: recv failed

[Heena Tabassum]

Hi Fazilet Kekecoglu, 

As this thread is related to DLP product, I would encourage you to post this on product community page for more visiblity. Here is the link: https://community.broadcom.com/symantecenterprise/communities/community-home?CommunityKey=65cf8c43-bb97-4e96-ae0b-0db8ba1b4d07

------------------------------
Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[Fazilet Kekecoglu]

Hi Heena Tabassum,

Thank you..