Broadcom Customer Care

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  • 1.  Unable to log in to casupport.broadcom.com

    Posted Mar 30, 2020 05:06 AM
    To whom it may concern:

    today, I'm unable to login to casupport.broadcom.com.
    The page is stuck loading "Redirecting to Okta login"


  • 2.  RE: Unable to log in to casupport.broadcom.com

    Broadcom Employee
    Posted Mar 30, 2020 08:24 AM

    Hi @Keld Mollnitz

    There was an issue earlier today which IT has now fixed. Request you to please clear the cache and cookies on your browser and try signing in again using https://support.broadcom.com/ 

    Regards,

    Aslam​


    Original Message


  • 3.  RE: Unable to log in to casupport.broadcom.com

    Posted Mar 30, 2020 08:45 AM
    Edited by Carsten Schmitz Mar 30, 2020 08:45 AM
    Hi @Aslam Khan.

    Cheers, I also had issues with case management and clearing the cache did the trick.

    When going to "case management", the seemingly broken, empty page I got called two Javascripts that contained no js but HTML and consequently, triggered an "unexpected token: <" error. These were cached, thus breaking the case management page.

    I feel I spend more time recently trying to work around such problems with Broadcom than anything else, and I sincerely hope Broadcom can at some point stabilize this. Frankly, this is currently sub-par even when compared to CA.

    Best,
    Carsten

    ​

    ------------------------------
    These contain very good advise on asking questions and describing supposed bugs (no, you do not need to go to StackExchange for Automic questions, but yes, the parts on asking detailed, useful questions ARE usually relevant):

    http://www.catb.org/~esr/faqs/smart-questions.html

    https://www.chiark.greenend.org.uk/~sgtatham/bugs.html

    I will not respond to PM asking for help unless there's an actual reason to keep the discussion off of the public forums.
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    Original Message