I don't have a Site ID

[Chuck Edge]

We are a Symantec Email Security.cloud customer (by way of Echoworx).  I do not have a Site ID.  I have a Support ID (which Broadcom rejects), but not a Site ID.  I have no idea what they are talking about.  We signed up years ago with Echoworx (out of Canada) and they use Symantec Email Security.cloud as their back end.

I waited on hold for 40 minutes yesterday only to be told that they can't help me obtain a Site ID

 I am worried that I am going to be shut out of everything starting May 1.  

Can anyone point me in the right direction?  And please, not a chat bot...perhaps a live human being who can actually do something.

[Jonathan Kayl]

Yeah, you can call the customer support, but pretty much since you don't have a site ID you are not a customer, and since you are not a customer, you cannot get any resolution. 

I have been calling customer support for 2 days now.  And after being on hold for 1 hour, I usually get to the point where the call center realizes I have a valid problem and they need to fix it and the line hangs up.  (note I have been on hold for an hour without it disconnecting).   The only time that this didn't happen was when I immediately asked for a refund, in which the lady said I need to get with the person that sold me their product.  When I told her that I bought it from Symantec 2 years ago, then it hung up early.

For me, it is now a balance between.  Buying a new product now and just eat the loss, buy a new product now and keep working to get a refund for my remaining support, keep trying to fight through this until December when my licenses run out.

But if you google this merger, you can see that most folks said this exactly would happen.

[Heena Tabassum]

Hi All, 

Sorry for the inconvenience. Let me see what best I can do for you.
Could you please help me with more details like the serial number, company name and the contract number privately? 

------------------------------
Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[Linda Luxi]

Hello Heena Tabassum

I am having the same trouble.  Could I also send you the serial number of my product. This is the first time using a forum. I hope this works.  Will you be contacting me.  I hope so.  I think you may be the one who can help us all.  thanks

[Mohammed Aslam Shah Khan]

Hi Linda, 

Yes, request you to share the serial number of your product as well as company name with @Heena Tabassum privately so she can get back to you. 

Thanks,

Aslam

​​

[Murphy Chan]

I have the same problem.  How to give you my serial number and other information?  Thanks.

[Heena Tabassum]

Hi Murphy Chan, 


I sent you an email privately for the details.

------------------------------
Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[Dennis Kroger]

I am experiencing the same issue. I have tried my Symantec serial number and my Symantec account number. The Broadcom site accepts neither.
They must have one person at the help desk.
Without a site ID, you cannot get anywhere.

[Heena Tabassum]

Hi Linda Luxi

I believe you got the site id for your company. Please let us know if you need any further assistance.

Hi Dennis Kroger,

I sent you an email privately with the site id details. If you need any further assistance, please let us know. 




------------------------------
Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
------------------------------

[moussa ABDRAMAN]

I don't have a Site ID. I have a number serial ... help me too please. 

[Heena Tabassum]

Hi moussa ABDRAMAN, 

Please help me with the serial number privately. Let me see if I can find a valid site id for you.

------------------------------
Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
------------------------------

[moussa ABDRAMAN]

Hi Heena Tabassum! 

[moussa ABDRAMAN]

Hi Heena Tabassum

My number serial is M*********7 (Comment has been edited. Please avoid posting private information like site id, contact number, serial number etc. on a public forum - Heena) 

[Carsten Schmitz]

Pro Tip:

​You might not want to post serial numbers in a forum that is open to every living being. This thing is even indexed by Google. I strongly recommend you edit the information out, at least before it gets indexed by Google and other search engines.

Best regards.

(edit: nevermind. Your serial# is long in Google now).

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[Heena Tabassum]

Hi moussa ABDRAMAN, 

It's a box product and for further assistance, please contact your vendor from where you made the purchase. 


Note: Please avoid posting sensitive information on public forum. It would be great if you could edit your comment and remove the serial number and the attachment.

------------------------------
Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[Om Perkash]

Dear @Heena Tabassum

We have sent serial no via Private message to you and license copy , look forwar​d to your advise 

not able to activate 
and they dont have Site ID to open case , Kindly advise.

Also submitted License activation issue via Customer Web Care Request form   Reference ID is: 31904594. still no reply.

Please advise.

[Heena Tabassum]

Hi Om Perkash, 

I reviewed your serial number and the screenshot. It's a box product and you will have to contact your vendor from where the purchase was made. Hope this helps!

------------------------------
Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
------------------------------

[Xiaoguo Pok]

Hi Heena,

 I face the same problem as well. How do i get a site ID. I am a Symantec CWP customer. I have a support id, domain id etc. Tried everything but couldn't work.

[Xiaoguo Pok]

Hi,

I bought the product directly from AWS Marketplace? So I am supposed to ask AWS for it?

[Heena Tabassum]

Hi Xiaoguo Pok, 

Yes, AWS should be providing you with your Site Id. However, let me check if I can find a valid site id for you.
I sent you an email privately, please help me with more details.

------------------------------
Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
------------------------------

[itdriftkoordinator itdriftkoordinator]

I have the same problem, not knowing our site ID or support number so I cannot access support, can you please advice me of ours?
Thanks in advance.

[Heena Tabassum]

Hi itdriftkoordinator, 

Please help me with more details to find a valid site id. I sent you an email privately. 


------------------------------
Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
------------------------------

[David Escobedo]

Hi Heena.

We have the same problem here. We need a Site ID so we are able to use the Broadcom website. I will send you our serial number through a PM and I hope you can help us.

Thanks in advance.