Yeah, you can call the customer support, but pretty much since you don't have a site ID you are not a customer, and since you are not a customer, you cannot get any resolution.
I have been calling customer support for 2 days now. And after being on hold for 1 hour, I usually get to the point where the call center realizes I have a valid problem and they need to fix it and the line hangs up. (note I have been on hold for an hour without it disconnecting). The only time that this didn't happen was when I immediately asked for a refund, in which the lady said I need to get with the person that sold me their product. When I told her that I bought it from Symantec 2 years ago, then it hung up early.
For me, it is now a balance between. Buying a new product now and just eat the loss, buy a new product now and keep working to get a refund for my remaining support, keep trying to fight through this until December when my licenses run out.
But if you google this merger, you can see that most folks said this exactly would happen.
Original Message:
Sent: 04-30-2020 11:45 AM
From: Chuck Edge
Subject: I don't have a Site ID
We are a Symantec Email Security.cloud customer (by way of Echoworx). I do not have a Site ID. I have a Support ID (which Broadcom rejects), but not a Site ID. I have no idea what they are talking about. We signed up years ago with Echoworx (out of Canada) and they use Symantec Email Security.cloud as their back end.
I waited on hold for 40 minutes yesterday only to be told that they can't help me obtain a Site ID
I am worried that I am going to be shut out of everything starting May 1.
Can anyone point me in the right direction? And please, not a chat bot...perhaps a live human being who can actually do something.