Broadcom Customer Care

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  • 1.  Cancelling Subscription

    Posted Aug 07, 2020 02:51 AM
    Hi 

    I need to cancel my company subscription for Symantec Endpoint as our out sourced IT is oing to be running a full support package.

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    Mike
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  • 2.  RE: Cancelling Subscription

    Broadcom Employee
    Posted Aug 10, 2020 11:32 AM
    Hi Mike Spear, 

    If you have purchased the licenses from the reseller, then please contact your reseller to cancel your company subscription.


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    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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    Original Message


  • 3.  RE: Cancelling Subscription

    Posted Aug 10, 2020 11:43 AM

    Hi Heena,

     

    The licences were bought direct from Symantec website last year.

     

    Regards

     

    Mike

     




    Original Message


  • 4.  RE: Cancelling Subscription

    Broadcom Employee
    Posted Aug 12, 2020 03:50 PM
    Edited by Heena Tabassum Aug 13, 2020 05:47 AM
    Hi Mike Spear, 

    We do not have an option to cancel the subcription. If a user doesn't login to their account after the licenses are expired, then the account gets automatically cancelled. The auto-renew doesn't happen anymore and if anyone is interested in renewing the licenses, then they will have to contact a reseller. 

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    Regards, 
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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    Original Message