Hi
Mike Spear,
We do not have an option to cancel the subcription. If a user doesn't login to their account after the licenses are expired, then the account gets automatically cancelled. The auto-renew doesn't happen anymore and if anyone is interested in renewing the licenses, then they will have to contact a reseller.
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Regards,
Heena Tabassum
Customer Care Community Admin
Broadcom
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Original Message:
Sent: 08-10-2020 11:43 AM
From: Mike Spear
Subject: Cancelling Subscription
Hi Heena,
The licences were bought direct from Symantec website last year.
Regards
Mike
Original Message:
Sent: 8/10/2020 11:32:00 AM
From: Heena Tabassum
Subject: RE: Cancelling Subscription
Hi Mike Spear,
If you have purchased the licenses from the reseller, then please contact your reseller to cancel your company subscription.
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Regards,
Heena Tabassum
Customer Care Community Admin
Broadcom
Original Message:
Sent: 08-07-2020 02:40 AM
From: Mike Spear
Subject: Cancelling Subscription
Hi
I need to cancel my company subscription for Symantec Endpoint as our out sourced IT is oing to be running a full support package.
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Mike
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