Broadcom Customer Care

CA Support Portal - How to register for User Administration Access

  • 1.  CA Support Portal - How to register for User Administration Access

    Posted 10-25-2019 12:33 PM
    Edited by Heena Tabassum 01-20-2020 10:22 AM

    The following document outlines the steps required to become a user administrator. If your site already has a user administrator your request will be pending current user administrator approval. If you encounter any issues, please reach out to customer assistance. For more information on user administration responsibilities and functions please click on the link below.

     

    1. To get Admin access on Broadcom Support Portal, please follow these steps:

      NOTE: You should ave enterprise access for that site to become an admin.

      1. Login to the Broadcom Portal: https://support.broadcom.com/user/

      2. Once logged in, Please select the division :

      3. Click on "My tools" then "Site access request":

      4. Select the Admin access tab next to the Support Site ID access:

      5. You can select the site ID you wish to become an admin for, the status will show from *No* to *Pending*.

      After selecting site(s) for which you want to become the User Administrator, enter supporting information in the text box. Supporting information example would be something like:

       “I need to be able to limit certain users access to product downloads at this site."

      1. Once you submit the request, you will see that following page.



      2. For sites that do not have a User Administrator, Broadcom Support enrollments are managed by Braodcom Customer Care. Please be mindful of the following before you take on this responsibility:
      • Once you are approved to become the User Administrator, you will be responsible for processing all enrollments for the site
      • If you do not process enrollment within 3 business days (Accept or Reject), Broadcom can process enrollment per our standard business rules and will contact you before processing
      • If the enrollee does contact Broadcom inquiring about status of a pending enrollment, we will provide enrollee the User Administrator(s) and contact information and inform enrollee the processing is pending approval from Site User Administrator

       If you need any assistance, please contact a CA Customer Care Representative by opening a ticket online, or by calling your local contact number.

    Call a Customer Care Representative: CA Contact

    Open a Customer Care ticket: Customer Care Request Form

     


    #useradmincso
    #useradminsupportonline
    #registrationprocess
    #registrationrequest

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    Heena Tabassum
    Customer Care Community Admin
    Broadcom
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