Broadcom Support Portal Enhancements coming January 17th, 2020

[Heena Tabassum]

We are pleased to announce we are enhancing our Online Support Portal to integrate Broadcom's support divisions to create a common support portal across all Broadcom Business Units (BU) while providing user and technology enhancements to deliver an improved customer experience. These enhancements and changes will be rolled out in the following phases:

• Phase 1 (January 17th, 2020): Update the Broadcom Support Portal User Interface to give all Broadcom BU's a common look and feel.
• Phase 2 (March 2020): Symantec support division will be integrated into the Broadcom Support Portal along with additional feature enhancements.
• Phase 3 (Summer 2020): Additional User Enhancements – to be announced.

Broadcom Support Portal Home

The Broadcom Support portal (support.broadcom.com) has a new layout and an enhanced user interface. Both support.broadcom.com and casupport.broadcom.com will redirect to the updated Broadcom Support Portal.

CA Mainframe, Enterprise, and Payment Security Software Division pages

Each major Broadcom support division will have its own page to present tailored content related to that division. The content becomes more specific as you move from division down to the product level in the product pages. This will allow us to present more relevant information faster and easier.

Highlighted Features:

• Critical Update Alerts have been added to each division page to give you alerts related to that division.
  
  
  1. Division Specific Search will return more defined search results based on the division you're within.
  2. Critical updates will keep you update to date with product alerts.
  3. Product Information site has been redesigned to provide everything you need for a specific product in one location
  4. Division tailored links provide specific links and helpful information related to the division.

• Product Information pages

  We have completely redesigned our Product Information pages to provide more valuable content for the products you use.

  
  
  1. What's New tab has all the latest News, Knowledge Base Articles, Community Posts, and Documentation related to the selected product.
  2. Support Tab allows quick and easy access to Downloads and Case Management directly from the Product Page.
  3. Product specific search will narrow search results based on the specific product.

• Download Center

  Removed restriction on how many solutions are added to the cart.

  Best Practice to find a solution:

  • Search by the solution number in the segment or product page or navigating to the Product Download page and filtering by the product and release.
  • Search by solution keyword in the Product Download page or use the date filters to narrow your search.

Stay tuned for further updates for future enhancements to the Broadcom Support Portal. For any questions, suggestions or help with the Support Portal, please contact Customer Care via the Customer Care Webform.

See related help documents

• How do I download products?

• How do I find and download solutions?

• How do I open a Support Case?

• How do I get access to a Site ID?

 

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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[Keld Mollnitz]

Hi @Heena Tabassum,
Where do I find the old CA Automic Knowledge Base Articles page ??
The link "https://casupport.broadcom.com/product-information-details.html?pname=CA Automic Workload Automation - Automation Engine&d=t&language=en&type=ALL&sortby=daten&page=1&typeofcontent=Knowledge Base Articles​" now redirects me to Support.broadcom.com.

[Heena Tabassum]

Hi Keld, 

Old links will redirect to support.broadcom.com. However, you can search for KB Articles by using two options (Search bar within the Division or Product Information Page) available on the support portal. 

• Enter the product name and it will redirect you to the page with all the relevant KB articles, community posts, etc.
• Click on "See All Articles." 
  
  
• This will show you the list of articles for the selected product. Filter it by Category to find the article.

Let me know if you need any help. 

Regards, 
Heena

------------------------------
Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
------------------------------

[Keld Mollnitz]

Thanks @Heena Tabassum, this was very helpful.

​

[Heena Tabassum]

You are welcome. :)

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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[Danie Love]

Thank you for sharing this wonderfull information .
this helped a lot 
Thanks again