Well - seems that something in the migration process went wrong. Unfortunatly I see my company name - but other clients information (Address, Name etc). I tried to open a ticket - which will not work, without the Site ID. If you do not have a Site ID - you can request it... only if you have a valid Site ID - yeah, great.
Well Phone Support - they can not find my Symantec Licenses... so I am not a "valid" client, as the lady mentioned on the phone.
After I asked her several times - how to fix this, she simply hangs up.
So - login to new Portal with Okra is possilbe - with other account infomation. All my licenses are not there... as I do not have a Site ID - and, seems I can not get one. If I look in my old portal - everything is listed fine.
I have an Symantec Endpoint Protection - Small Business Edition. Can you guide me - or give me a contact to a "real" support person?
Bjoern
Original Message:
Sent: 04-27-2020 02:03 PM
From: Network Administrator
Subject: Activate your Broadcom Account
All of our users - not just the administrators - have been receiving an email asking them to "Activate your Broadcom Account " when they have Symantec cloud products. Do they ALL really need Broadcom accounts if they just have Symantec Endpoint AV on one office machine & no need to access the portal? Any support would be requested by the admins. Thanks.