Broadcom Support->Case Management being blocked by ESET Antivirus

[Kevin Bingham]

Hi Broadcom folks, 

I cannot access the Case Management page off Broadcom Support. I can logon to the Broadcom site, access this forum and the generic Support page, but the new tab that opens pointing to https://ca-broadcom.wolkenservicedesk.com/login results in this pop-up from ESET AntiVirus.

Is this a known issue?
Kevin

[Lenn Thompson]

@Kevin Bingham -- I have moved this discussion to the CA Customer Care Community where the team will handle it. Thank you!​

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Lenn Thompson
Community Manager, Mainframe Division
Broadcom Inc.
[e-mail]
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[Heena Tabassum]

Hi Kevin, 

The firewall is blocking wolkenservicedesk.com domain. Suggest you log in to the Support Portal Case Management outside the company network. If it's working outside the company network, then it's definitely a firewall issue. Please submit a request to your Security team to open the firewall to allow wolkenservicedesk.com.

Please refer the link below for all new URL and FTP information:

https://techdocs.broadcom.com/us/product-content/admin-content/changes-requiring-customer-action.html

Let us know if this helps. 

Regards, 
Heena

[Kevin Bingham]

Hi Helena
I guess the block may have something to do with the outage over the weekend or that the work during the outage changed something since this morning (without changing anything our side) Broadcom Case Management is now accessible...
Kevin

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Information Engineering Technology Ltd
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[Heena Tabassum]

@Kevin Bingham

Hi Kevin, 

Thanks for the update. Maintenance over the weekend might have fixed your issue.
Glad that it's working now. 

Regards, 
Heena
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