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Broadcom Support->Case Management being blocked by ESET Antivirus

  • 1.  Broadcom Support->Case Management being blocked by ESET Antivirus

    Posted 06-14-2019 04:51 AM
    Hi Broadcom folks, 

    I cannot access the Case Management page off Broadcom Support. I can logon to the Broadcom site, access this forum and the generic Support page, but the new tab that opens pointing to https://ca-broadcom.wolkenservicedesk.com/login results in this pop-up from ESET AntiVirus.

    Is this a known issue?
    Kevin


  • 2.  RE: Broadcom Support->Case Management being blocked by ESET Antivirus

    Posted 06-14-2019 09:17 AM
    @Kevin Bingham -- I have moved this discussion to the CA Customer Care Community where the team will handle it. Thank you!​

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    Lenn Thompson
    Community Manager, Mainframe Division
    Broadcom Inc.
    lenn.thompson@broadcom.com
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  • 3.  RE: Broadcom Support->Case Management being blocked by ESET Antivirus

    Posted 06-15-2019 04:13 AM

    Hi Kevin, 

    The firewall is blocking wolkenservicedesk.com domain. Suggest you log in to the Support Portal Case Management outside the company network. If it's working outside the company network, then it's definitely a firewall issue. Please submit a request to your Security team to open the firewall to allow wolkenservicedesk.com.

    Please refer the link below for all new URL and FTP information:

    https://techdocs.broadcom.com/us/product-content/admin-content/changes-requiring-customer-action.html

    Let us know if this helps. 

    Regards, 
    Heena





  • 4.  RE: Broadcom Support->Case Management being blocked by ESET Antivirus

    Posted 06-17-2019 05:02 AM
    Hi Helena
    I guess the block may have something to do with the outage over the weekend or that the work during the outage changed something since this morning (without changing anything our side) Broadcom Case Management is now accessible...
    Kevin

    ------------------------------
    Information Engineering Technology Ltd
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  • 5.  RE: Broadcom Support->Case Management being blocked by ESET Antivirus

    Posted 06-19-2019 10:58 AM
    @Kevin Bingham

    Hi Kevin, 

    Thanks for the update. Maintenance over the weekend might have fixed your issue.
    Glad that it's working now. 

    Regards, 
    Heena
     ​